Fees, Discounts, Terms & Conditions and Privacy Policy
Fees
With Lockdown restrictions changing, when my clinics open again, a new fee structure is now in place:
BERKSHIRE: An additional £5 per hourly session has been added to partially offset the increased costs of running the clinic with the new Covid-secure regulations.
LONDON: The new fee is substantially higher than previously and reflects the rapidly escalating costs of running the practice in Central London. Regrettably, I can no longer keep the fees as low as I have done for the past few years and have made the changes now. Please contact me if you have any questions regarding this.
KEEPING IN TOUCH
Full details of the changes will be emailed to you as and when an opening date is established. If you are not already on my e-mailing list and would like information to be sent, just drop me a line and I'll keep you in touch.
([email protected])
OSTEOPATHY & MASSAGE
(All sessions last 1 hour and offer a minimum of 50 minutes therapy)
Please note, fees are payable in the clinic at the end of each session.
New rates for each session when paid on the day of treatment:
BERKSHIRE: £75.00
LONDON: £110.00
DISCOUNTED FEES:
Reduced fees are still available: now, when you Pre-Pay for either 3 or 6 sessions - please see below for new Pre-Pay Plans and payment options . All current plans at the old rates will naturally be honoured but new plans will be at the new rates. (Single and double session discounts are no longer available).
Discount rates:
10% for 3 sessions using Pre-Pay
15% for 6 sessions using Pre-Pay
Some Health Insurers cover my Osteopathy fees - please check with your Insurance Provider first before booking an appointment. Fees for each session are payable at the end of the visit and receipts will be given for you to obtain reimbursement. See Terms and Conditions (below).
NATUROPATHY
(Only available at the Berkshire practice)
Includes VegaCheck analysis
A minimum of two (2) x 1 hour sessions are required
If you are travelling from a distance, these may be taken "back-to-back" or they may be taken approximately one week apart - ask when booking which applies to you.
FEES:
BERKSHIRE: £150.00
LONDON: £220.00
DISCOUNTED FEES:
If a Pre-Pay 3 Session Plan is purchased, the third visit can be used as a follow-up session or transferred to another individual as per the T's & C's below. This also applies to Pre-Pay 6 Session Plans. All sessions in the Pre-Pay Plans should be taken within 18 months.
CANCELLATION FEES
Cancellation fees apply - see below T's & C's for details
Discounts
pHenomenal Health Pre-Pay Plans
IMPORTANT:
ALL CURRENT PLANS WILL BE HONOURED UNTIL THEY ARE COMPLETED, (BUT PLEASE REMEMBER THEY HAVE AN 18 MONTH VALIDITY - SEE T&C's BELOW).
The new rates will apply to all future plans.
Please note if you are not using a Pre-Pay plan then the non-discounted rate will be due.
HOW DOES IT WORK?
Simply pre-pay for multiple visits and receive a discount of between 10%-15%:
Discount rates:
10% for 3 sessions using Pre-Pay
15% for 6 sessions using Pre-Pay
WHY USE PRE-PAY?
* It saves time at the end of your session and is one of the reasons I can offer the discounts.
* Booking more than one session is ideal for those of you who prefer regular treatments through the year, or who wish to arrange treatment for their family / friends or work colleagues.
* Making a commitment to having regular sessions is clearly a profound way of caring for your body, potentially preventing problems from arising and is a positive step towards achieving a much higher level of health and well-being.
* You do not need to book times for future appointments when you make your payment, although to avoid disappointment, booking as early as possible is more likely to secure the time you want, especially for London appointments (please see Terms & Conditions for full details).
* I will always do my best to give you a time of your choice, according to availability.
* When you make your appointment by phone and wish to pre-pay, have your card details ready and make your payment to get a discount at the following rates (pre-payment by cheque is possible but only if the cheque reaches the clinic 4 working days prior to your appointment):
Examples of savings:
* 1 hour sessions in Harley Street, London, normally £110.00 per session will therefore cost either £99.00 each (10% discount) or £94.50 each (15% discount) under the 3- or 6-session plan respectively
* 1 hour sessions in Berkshire, normally £75.00 per session, will cost either £67.50 each (10% discount) or £63.75 each (15% discount) under the 3- or 6-session plan respectively
CHOOSE YOUR PRE-PAY PLAN:
BERKSHIRE PRE-PAY 3 SESSIONS: £202.50
BERKSHIRE PRE-PAY 6 SESSIONS: £382. 50
LONDON PRE-PAY 3 SESSIONS: £297.00
LONDON PRE-PAY 6 SESSIONS: £561.00
HOW TO PAY:
* Decide how many sessions you wish to pay for (e.g. 3 or 6) and at which practice and make sure you are familiar with the T & C's set out below.
* Next, choose one of the following methods of payment:
* Credit/Debit card - VISA/Maestro.
* Bank Transfer - please use reference PHFEE(your surname).
* Cheque to "Peter Bartlett" and sent to: Latimer, Halls Lane, Waltham St Lawrence, Berkshire, RG10 0JB, (please allow at least 4 days on receipt, prior to your first session).
* Cash payments can be made at the end of your visit for subsequent sessions only
* Finally, call 07789 437655 to make payment, obtain bank details and/or to make appointment(s) as desired, or as advised.
* Alternatively, email me or send a text message re your preferred method of payment and you will receive an invoice with payment details.
([email protected])
Please contact me regarding any questions you may have about the Pre-Pay Plan or about the fees in general.
Terms & Conditions
IMPORTANT:
ALL CURRENT PLANS WILL BE HONOURED UNTIL THEY ARE COMPLETED, (BUT PLEASE REMEMBER THEY HAVE AN 18 MONTH VALIDITY - SEE T&C's BELOW).
The new rates will apply to all future plans.
Please note if you are not using a Pre-Pay plan then the non-discounted rate will be due.
HOW DOES IT WORK?
Simply pre-pay for multiple visits and receive a discount of between 10%-15%:
Discount rates:
10% for 3 sessions using Pre-Pay
15% for 6 sessions using Pre-Pay
WHY USE PRE-PAY?
* It saves time at the end of your session and is one of the reasons I can offer the discounts.
* Booking more than one session is ideal for those of you who prefer regular treatments through the year, or who wish to arrange treatment for their family / friends or work colleagues.
* Making a commitment to having regular sessions is clearly a profound way of caring for your body, potentially preventing problems from arising and is a positive step towards achieving a much higher level of health and well-being.
* You do not need to book times for future appointments when you make your payment, although to avoid disappointment, booking as early as possible is more likely to secure the time you want, especially for London appointments (please see Terms & Conditions for full details).
* I will always do my best to give you a time of your choice, according to availability.
* When you make your appointment by phone and wish to pre-pay, have your card details ready and make your payment to get a discount at the following rates (pre-payment by cheque is possible but only if the cheque reaches the clinic 4 working days prior to your appointment):
Examples of savings:
* 1 hour sessions in Harley Street, London, normally £110.00 per session will therefore cost either £99.00 each (10% discount) or £94.50 each (15% discount) under the 3- or 6-session plan respectively
* 1 hour sessions in Berkshire, normally £75.00 per session, will cost either £67.50 each (10% discount) or £63.75 each (15% discount) under the 3- or 6-session plan respectively
CHOOSE YOUR PRE-PAY PLAN:
BERKSHIRE PRE-PAY 3 SESSIONS: £202.50
BERKSHIRE PRE-PAY 6 SESSIONS: £382. 50
LONDON PRE-PAY 3 SESSIONS: £297.00
LONDON PRE-PAY 6 SESSIONS: £561.00
HOW TO PAY:
* Decide how many sessions you wish to pay for (e.g. 3 or 6) and at which practice and make sure you are familiar with the T & C's set out below.
* Next, choose one of the following methods of payment:
* Credit/Debit card - VISA/Maestro.
* Bank Transfer - please use reference PHFEE(your surname).
* Cheque to "Peter Bartlett" and sent to: Latimer, Halls Lane, Waltham St Lawrence, Berkshire, RG10 0JB, (please allow at least 4 days on receipt, prior to your first session).
* Cash payments can be made at the end of your visit for subsequent sessions only
* Finally, call 07789 437655 to make payment, obtain bank details and/or to make appointment(s) as desired, or as advised.
* Alternatively, email me or send a text message re your preferred method of payment and you will receive an invoice with payment details.
([email protected])
Please contact me regarding any questions you may have about the Pre-Pay Plan or about the fees in general.
Terms & Conditions
- The sums paid are non-refundable and will remain credited to your account until used, but treatments paid for in this way have to be used within 18 months of payment.
- Pre-Pay Plans are location-specific. (e.g. Pre-Pay Plans for sessions in Berkshire are not valid for sessions in London and vice versa, unless in exceptional circumstances and a transfer agreement is made and arranged directly with Peter Bartlett prior to the session).
- Pre-payment for treatments is transferable to another person of your choice, but only on prior notification to and agreed to by Peter Bartlett, by telephone, email or letter.
- Pre-payment is available only to self-funders. If you are to be reimbursed by a Health Insurance Co. then the non-discounted rates apply. In all Health Insurance claims, all fees are payable at the end of each treatment and a receipt will be issued for you to apply for reimbursement.
- Payment for items such as health aids, supplements etc is not included in this offer and must be paid for separately, as invoiced.
- Further treatments can be pre-paid at any time and such sums will be credited to your account, following the same rules as (1), (2) and (3) above.
- All correspondence with Peter Bartlett is strictly confidential and all information sent or transmitted is bound by the Data Protection Act.
- Please note that 24 hours notice of cancellation of scheduled appointments is required to avoid a 50% charge being levied at my discretion.
Privacy Policy
1. INTRODUCTION
This privacy notice provides you with details of how I collect and process your personal data.
I, Peter Bartlett, for and on behalf of my practice, also known as pHenomenal Health, am the data controller and I am responsible for your personal data .
[If you have any questions about this privacy notice, please contact me, the Data Protection Officer, using the details set out below.
Contact Details
My full details are:
Full name of legal entity: Peter Bartlett
Email address: [email protected]
Postal address: Latimer, Halls Lane, Waltham St Lawrence, Reading , Berkshire RG10 0JB
Telephone number: 07789 437655
It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at [email protected]
2. WHAT DATA DO I COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS I PROCESS IT
Personal data means any information capable of identifying an individual. I may process the following categories of personal data about you:
Sensitive data refers to data that includes details about your health. Where I am required to collect personal data by law, or under the terms of the contract between me and you and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide me with the requested data, I may have to cancel a product or service you have ordered but if I do, I will notify you at the time.
I will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email me. In case I need to use your details for an unrelated new purpose I will let you know and explain the legal grounds for processing.
I may process your personal data without your knowledge or consent where this is required or permitted by law.
I do not carry out automated decision making or any type of automated profiling.
I may collect data about you by you providing the data directly to me (for example by filling in forms on my site or by sending me emails or when you telephone me to discuss, book or purchase a product or service from me).
4. MARKETING COMMUNICATIONS
My lawful ground of processing your personal data to send you marketing communications is either your consent or my legitimate interests .
Under the Privacy and Electronic Communications Regulations, I may send you marketing communications from me if:
(i) you made a purchase or asked for information from me about my goods or services or,
(ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from me at any time.
You can ask me to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing me. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. I am the only individual who processes your data.
I have procedures in place to deal with any unexpected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.
7. DATA RETENTION I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for I look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires me to keep basic information about my clients (including Contact, Identity, Financial and Transaction Data) for six years after they stop being clients.
8. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email me at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
I try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.
If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.
1. INTRODUCTION
This privacy notice provides you with details of how I collect and process your personal data.
I, Peter Bartlett, for and on behalf of my practice, also known as pHenomenal Health, am the data controller and I am responsible for your personal data .
[If you have any questions about this privacy notice, please contact me, the Data Protection Officer, using the details set out below.
Contact Details
My full details are:
Full name of legal entity: Peter Bartlett
Email address: [email protected]
Postal address: Latimer, Halls Lane, Waltham St Lawrence, Reading , Berkshire RG10 0JB
Telephone number: 07789 437655
It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at [email protected]
2. WHAT DATA DO I COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS I PROCESS IT
Personal data means any information capable of identifying an individual. I may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to me whether that be through the contact form on my Website, through email, text, social media messaging, social media posting or any other communication that you send me. I process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.
My lawful ground for this processing is my legitimate interests, which in this case are to reply to communications sent to me, to keep records and to establish, pursue or defend legal claims.
Sensitive data refers to data that includes details about your health. Where I am required to collect personal data by law, or under the terms of the contract between me and you and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide me with the requested data, I may have to cancel a product or service you have ordered but if I do, I will notify you at the time.
I will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email me. In case I need to use your details for an unrelated new purpose I will let you know and explain the legal grounds for processing.
I may process your personal data without your knowledge or consent where this is required or permitted by law.
I do not carry out automated decision making or any type of automated profiling.
I may collect data about you by you providing the data directly to me (for example by filling in forms on my site or by sending me emails or when you telephone me to discuss, book or purchase a product or service from me).
4. MARKETING COMMUNICATIONS
My lawful ground of processing your personal data to send you marketing communications is either your consent or my legitimate interests .
Under the Privacy and Electronic Communications Regulations, I may send you marketing communications from me if:
(i) you made a purchase or asked for information from me about my goods or services or,
(ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from me at any time.
You can ask me to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing me. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
- Your data is strictly confidential but I may have to share your personal data with Government bodies that require me to report processing activities under strict legal obligation but I require such government bodies/agencies to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law.
I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. I am the only individual who processes your data.
I have procedures in place to deal with any unexpected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.
7. DATA RETENTION I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for I look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires me to keep basic information about my clients (including Contact, Identity, Financial and Transaction Data) for six years after they stop being clients.
8. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email me at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
I try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.
If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.